Terms and Conditions

Please read these terms and conditions carefully.

These Terms and Conditions do not affect your statutory rights as a consumer.

Unless goods are faulty returns are made at your expense.

After you have received the goods, you have a 7 day "cooling off " period, to change your mind, and return the goods at the purchasers expense for a full refund.

All products and services are subject to availability and may be withdrawn without notice.
Deliveries will normally be made within 7 working days. You will be advised, of any delay on our part, or if the item is no longer available.
Payment can be made by any major credit or debit card, postal cheque or by telephone to 01254 588731. Payment will be debited to your account on or before the dispatch of your purchase. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from LeapFrog Shop.
If your product is lost or damaged in shipping please contact us by e-mail. In the case of non-delivery please wait for 10 days from the date of your order in case it has been delayed. In the case of damage please retain the product and contact us by e-mail or phone 01254 588731 within 10 days of receipt.


Order Cancellation. Once an order has been processed, we are unable to cancel an order unless stock is unavailable.
Delivery. Delivery times are normally between 3-7 working days but obviously subject to stock availability and we are in the hands of our carriers, usually Royal Mail. As Christmas approaches, delivery times can take longer.
We make every effort to get goods to you as rapidly as possible.
PRODUCT QUALITY GUARANTEED
If your product should develop a fault within 6 Months of purchase LeapFrog the manufacturer undertake to repair or replace any part found to be defective in material or workmanship within the 6 month period free of charge. Call the free helpline 0 800 169 5435 for instructions. Do not return the goods back to us without authorisation.

We strongly recommend that you keep the packaging , should you need to return the product for repair, the packaging will ensure the product arrives in a safe condition.

Security

At Leapfrogshop your security is our highest priority
Transactions completed in our secure server area, encrypts your credit card or debit card number, name and address using Secure Sockets Layer (SSL). Your data is securely transmitted over the Internet, a process that is to international banking standards.

We do not leave your payment/card details on a computer connected to the Internet, which further improves security.

3D Secure
With 3D secure, our site is even more secure.
We have upgraded and invested in additional security to give you peace of mind.
3D Secure is like Chip and Pin, but for the internet, it protects you by asking for a secret password.
This extra step within our payment process allows your card issuer to make sure that it is you who is making  the purchase and not someone who may have stolen your identity and this reduces the likelihood of fraudulent usage.

3D secure enabled. (VISA demo)
We have upgraded and invested in additional security to give you peace of mind.
3D Secure is like Chip and Pin, but for the internet, it protects you by asking for a secret password.

This extra layer of security is now mandatory if your card issuer supports it.
If your card is not part of the scheme you will not be asked for the code and your order will still complete.

The recommenced ages have been suggested by the manufacturer.

For customers outside the UK, please be aware our products are UK versions with UK spellings etc.

Trading Standards Office.
A visit to our Local Trading Standards site here in Blackburn, will enlighten you to your rights, and our or any other e-commerce site`s legal obligations.